What is a cookie?

A cookie is a small text file that is stored on your computer or other internet connected device in order to identify your browser, provide analytics, remember information about you such as your language preference or login information. They're completely safe and can't be used to run programs or deliver viruses to your device.You can learn more about cookies by clicking here (external link).

What type of cookies does ManageEngine use?

Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are called “first party cookies".

Below is a detailed list of the cookies we use on our website. Our website is scanned with our cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:

Strictly Necessary Cookies

Strictly Necessary cookies are necessary for our website to function and cannot be switched off in our systems. They are essential in order to enable you to navigate around the website and use its features. If you remove or disable these cookies, we cannot guarantee that you will be able to use our websites.

Cookie Name Purpose Validity
_z_identity Manage the user's login session Session
IAMTFA* Two Factor Authentication validation Session
_zsudc Manage custom domain login sessions Session
zidp Maintain OpenID sign in options Session
tfa_ac Two Factor Authentication management Session
zidp Maintain OpenID sign in options Session
clientauthtoken Support sign in for client portal Session
_iamadt, _iambdt Manage logged in user session 1 month
AKA_A2 Performance optimisation in loading of pages 1 hour
dcl_bd Stores the base domain of the current dc(data center) for proper cross data center domain navigation Session
is_pfx Stores the current web URL domain prefix information Session
csr* / *csr* / *csr Website security Session
AWSALB Load balancing in SDP help pages 1 week
helpiq_session Maintain user session in SDP help pages Session
helpiq_default_site Stores the ID of the SDP help pages 1 day
dcl_pfx_lcnt Navigation through cross-domains Session
JSESSION_ID HTTP session token identifier Session
stk, rtk Login, Signup - Success & failure analysis Session
_imtrem Manage the 'Remember me' option Session
PHPSESSID PHP session cookie associated with embedded content from this domain. 2 days
acc_ver Redirect to the new user interface of Zoho accounts page 1 year
isiframeenabled Manage the loading of some static containers for better UI client performance 1 day
DMCloudLabVersion Used for Version Redirection 60 Minutes
DMCloudRedirectionEnabled Used for Version Redirection 60 Minutes
thrive_ref_id User to attribute affiliate redirection 15 days
Functional/Preference Cookies
Analytics Cookies

What is a third party cookie?

A third-party cookie is one which is not set by the website that you are visiting (eg. cookies set by youtube.com on manageengine.com). Some of ZohoCorp's own technologies and applications may be hosted in a domain that is a third-party to the domain that you may be visiting. However, our commitment extends to the other domains that we own.

However, ManageEngine does not allow third-party tracking companies to set cookies or other trackers on our website as part of our commitment to protect the privacy of our users with the utmost care. When we embed content that is hosted on a third-party's platform on our website, the third-party may set cookies on your browser which are usually for the purposes of providing the service as intended (such as for bandwidth management, to store your preference of language, tracking consent and for collecting anonymous statistics such as the number of times a video has been streamed). Wherever possible, we choose the most privacy friendly options such as Privacy Mode, Anonymous Statistics Only, to ensure we guarantee you privacy. However, some of the properties of such embeds may not be fully under our control such as our ability to control cookies that are set by these third-parties unilaterally when the webpage embedded with such content loads.

Here is the list of the cookies set by such third-party company embeds on our website

Cookie Name Purpose Validity Third Party Name
PREF This cookie stores your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether or not you wish to have Google’s SafeSearch filter turned on. 8 months YouTube
YSC Registers a unique ID to keep statistics of what videos from YouTube the visitor has seen. Session YouTube
VISITOR_INFO1_LIVE Measures your bandwidth to determine whether you get the new player interface or the old. 8 months YouTube
use_hitbox Increments the views counter on the YouTube video 8 months YouTubes

How you can manage cookies?

Cookie preference manager

You can manage your cookie preference anytime by clicking on `Manage Cookie Preference` at the top of this page or via the Cookie icon that appears at the left bottom most corner of the webpages.

Browser settings

Most browsers allow you to control cookies through their 'settings' preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.

Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.


We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies. For more information relating to cookies, you may contact privacy@zohocorp.com.